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Experience Design – the process
Like creating software, but with more crying and screaming
- “It’s a simple matter of <something>, isn’t it?”
- An emotional process designed to produce functional artifacts
Everyone knows what they don’t like
You’re going to uncover pathological business processes
- As a consultant/developer, you have the opportunity to turn psychologically-enabling behavior into good relationships and products
Pictures or words?
- Getting lost enough
- Either way – make sure the process is documented, because it’s the only map you’re going to have, and you don’t want to get too lost.